Your role: - Managing and guaranteeing the best service for our patients, caregivers, HCPs and customers in accordance with AbbVie global and local policies and guidelines through AbbVie Line services. - Responsible for overall messages, scripts and communications within this channel and its approvals with involved areas and internal systems (including the control of expiration approval dates and updating documents). - Responsible for ‘free of charge’ product exchange strategy (including MAP do…